Step up to Steadplan Apprenticeships

Become a trained professional in under 3 years with a level 3 apprenticeship.

At Steadplan, we’re committed to driving you further, not just on the road but also in your career. And we’re all about enabling you to steer your future in the direction you’d like to go. That’s why we offer level 3 Heavy Vehicle Technician or Customer Service Specialist apprenticeships, to help ambitious people become trained professionals in under 3 years.

Whether you’re looking for a practical hands-on role with our vehicles or want to give customers the best possible service from a desk, we have the perfect course for you with the choice of either the Heavy Vehicle Technician apprenticeship or the Customer Service Specialist apprenticeship.

Take a look at the two apprenticeships in more detail below:

Heavy Vehicle Technician Apprenticeship

Keeping automotive fleets operational is paramount, and skilled service and maintenance technicians are essential in making this happen. By enrolling in our 32-month Level 3 Heavy Vehicle Service & Maintenance Technician apprenticeship, you’ll acquire essential skills, from routine maintenance to troubleshooting complex issues, learning to keep large and heavy goods vehicles roadworthy.

Check out some of the fundamental requirements you’ll need before applying, as well as the knowledge, skills and expectations you’ll gather along the way:

• Aged 16+.
• English and Maths qualification at GCSE grade C/GCSE grade 3 or above, or is committed and able to achieve level 2 functional skills on-programme.
• Not already achieved a comparable or higher-level qualification.

Skills & Knowledge

• Carry out the basic tasks with tools and equipment standard to all procedures involving basic mechanical and electrical procedures related to HV.
• The ability to keep updated with emerging technologies within the HV industry.
• Contribute to maintaining a safe and efficient workshop and adhere to the company and legislative processes.
• The ability to service, inspect and maintain HVs and trailers to meet company, Driver and Vehicle Standards Agency (DVSA) and manufacturers’ standards.
• Use diagnostic and electrical measuring equipment to identify faults and underlying causes on HV’s.
• Successfully inspect and prepare vehicles and trailers to meet DVSA standards prescribed in the tester’s manual.
• Carry out final quality checks without supervision before handing them to the customer.
• Apply advanced diagnostic principles and logical/problem-solving techniques and regimes.
• Maintain records of company and operators’ licence obligations and regulations.
• To communicate effectively in both oral and written mediums internally and with customers on various topics supporting HV inspection and diagnosing techniques.
• Access specific and related HV technical information appropriately.

Customer Service Specialist Apprenticeship

The primary role of a customer service specialist is to serve as a professional point of contact for direct customer assistance. As a dedicated customer service advocate, you’re a reference for handling intricate or technical customer inquiries, complaints, and issues. You often serve as the escalation point for complex or ongoing customer challenges. You gather and analyse data and customer insights, driving changes and enhancements in our service offerings. You execute your duties effectively with proficiency in organisational and generic IT systems and an understanding of various digital technologies.

The customer service specialist apprenticeship lasts 15 months and equips you with the essential skills needed to thrive and advance as a young professional at Steadplan.

Knowledge & Skills

• Understand the impact of service provision and the value it adds.
• Understand Steadplan’s business strategy about customers and make recommendations for its future.
• Understand a range of leadership styles and apply them successfully in a customer service environment.
• Understand and critically evaluate the possible journeys of customers, including challenges and the end-to-end experience.
• Understand the underpinning business processes that support them in bringing about the best outcome for customers and Steadplan.
• Through advanced questioning, listening and summarising, negotiate mutually beneficial outcomes.
• Manage challenging and complicated situations.
• Explore and interpret the customer experience to inform and influence to achieve a positive result.
• Use written and verbal communication to simplify and provide complex information.
• Analyse customer types to identify or anticipate their potential needs and expectations when providing your service.
• When managing referrals or escalations, consider historical interactions and challenges to determine the next steps.

So there you have it. Reckon you have what it takes? If either of our apprenticeships feels like the right fit for you, get in touch and apply now.