Warranty and Contracts Administrator

Steadplan Ltd is a group of MAN Dealerships running through the corridor of the M62 motorway network and dominating the North-West. We have three sites located in Burnley, Rochdale and Leeds.

Our Burnley site is located on Lomeshaye Industrial Estate off junction 12 of the M65. It boasts an impressive five-bay workshop spread across two buildings and has a brand-new sales centre with a prestigious showroom to display our wide range of multi-branded new vehicles that we sell. At Burnley, we also have a conversion centre.

Our Leeds site is located on the Whitehall Industrial Estate situated less than two miles from Junction 28 of the M62. It boasts a six-bay workshop including a separate Tachograph and diagnostic bay housed in its own independent building away from the main workshop. It also has a Truck Sales department from which a dedicated MAN Truck and Bus salesperson is based.

Our Brand-New Rochdale facility was purpose built to meet the needs of our growing business in the area. Set across three floors, our fully stocked Parts Department serves all three of our sites allowing us to stock more parts and ensuring that our customers vehicles are repaired faster, and down-time is kept to a minimum. Our flagship depot in Rochdale also boasts a very impressive five-bay workshop including a separate Tachograph Centre located away from the main workshop.

We are looking for an experienced Warranty and Contracts Administrator to join the group based at our Rochdale facility.

The Role

•  Process warranty and contract claims for the Steadplan Group and ensure accurate and timely submission
•  Review warranty policies and procedures to ensure compliance
•  Communicate with customers, dealers, and manufacturers regarding warranty claims
•  Maintain warranty records and documentation
•  Assist with resolving customer inquiries and concerns related to warranties
•  Collaborate with internal teams to gather necessary information for warranty claims

Qualifications

• Technical knowledge 0f vehicles is essential
• Strong clerical and administrative skills
• Excellent phone etiquette and communication skills
• Ability to organise and prioritise tasks effectively

As a warranty administrator, you will pay a vital role in ensuring the smooth processing of warranty claims and providing exceptional customer service. You will be responsible for managing warranty records, communicating with customers, dealers, and manufacturers, and resolving any inquiries or concerns related to warranties. Your attention to detail, organizational skills, and proficiency in office software applications will contribute to the success of our warranty department.

Please note that this is not an entry-level position. We are seeking candidates with prior experience in warranty administration. If you meet the qualifications listed above and are looking for a challenging yet rewarding opportunity, we encourage you to apply.

To apply for this position, please click on the below link and attach a copy of your cv